Our Approach
Our Approach
At Fragova, we believe that responsible business is the foundation of lasting success. Our approach is built on integrity, transparency and respect — principles that guide every decision we make and every partnership we form.
We are dedicated to conducting our operations to the highest ethical and professional standards, ensuring that quality, safety and sustainability remain at the heart of our trading practices. From sourcing to delivery, we aim to create value responsibly while protecting the interests of our clients, our employees and the communities connected to our work. We are dedicated to conducting our operations to the highest ethical and professional standards, ensuring that quality, safety and sustainability remain at the heart of our trading practices. From sourcing to delivery, we aim to create value responsibly while protecting the interests of our clients, our employees and the communities connected to our work.
Operating across diverse markets, we recognise the importance of building trust through consistent performance, accountability and a genuine commitment to doing things properly. Whether handling food products, agricultural goods or industrial materials, Fragova’s reputation rests on a simple principle: we deliver excellence with integrity.
Our action areas
The way we behave in all of our activities around the world is of fundamental importance. We will conduct our business with integrity, accountability and responsibility.
Our material issues
Direct impacts
- Business ethics
- Company culture
Impact on SDGs
How we interact with people defines us as a business. We commit to treat people in all walks of life with dignity and respect, wherever we operate. Equally, we promise to provide our employees with a safe place to work.
Our material issues
Direct impacts
- Health and safety
- Wellbeing at work
- Talent management
Impact on SDGs
Our main business is linked to soft-commodities production, so the way we treat the world around us will inevitably affect our future. Therefore, we are committed to constantly reducing our environmental impact and conserving natural resources.
Our material issues
Direct impacts
- Soil management
- Transport and logistics
- Utilities management for factories
Impact on SDGs
Our supply chain affects communities in the areas we source from. We are protecting forests in the coffee and cocoa supply chains through innovative tree planting programs. We are looking to better understand our overall carbon footprint in this critical part of our business.
Our material issues
Indirect impacts
- Livelihoods of growers and workers
- Responsible and sustainable supply
- Nature conservation and forest protection
- Understanding our carbon footprint
- Managing suppliers
- Chain of custody
- Implementing sustainability programs
Impact on SDGs
We aim to invest in the communities we interact with. We will make the most of our employees’ local knowledge and involvement and to effect positive change and identify innovative solutions.
Our material issues
Indirect impacts
- Engaging with local people
- Local social investment and support
Impact on SDGs
Step-by-step progress
Looking to maximize the positive impact that we can make, we have developed a four-step approach to identifying our key material issues and the direct and indirect impacts we have.
Step 1 – Identify Opportunities and Risks
We carefully assess risks and opportunities across all aspects of our business. This helps us focus on what truly matters, ensuring compliance, ethical conduct, and operational excellence in every transaction.
Step 2 – Analyse Impacts and Prioritise Actions
Fragova operates across diverse markets and sectors. By understanding the direct and indirect impacts of our activities, we can prioritise initiatives that generate the greatest benefit for clients, communities, and the environment.
Step 3 – Embed Responsibility and Innovation in Our Culture
We cultivate a culture where responsibility, sustainability, and innovation are part of every decision. From supplier engagement to internal processes, our governance framework ensures these values are consistently applied and communicated.
Step 4 – Deliver Measurable Results and Client Assurance
Fragova implements concrete measures to achieve operational excellence, sustainability, and client satisfaction. Real-time shipment tracking, comprehensive insurance, and proactive client support ensure reliability and trust in every interaction.
Step 5 – Continuously Learn and Improve
We never stand still. Fragova continuously monitors performance, adopts best practices, and innovates solutions to stay ahead, improve efficiency, and strengthen our positive impact.